DentalFlow is a receptionist-first capacity recovery system for private, mixed and NHS dental practices. It handles both advance cancellations and same-day no-shows. When chair time becomes available, DentalFlow calculates the usable remaining window, identifies suitable patients whose treatment can fit, checks urgency and practical attendance, and launches timed offers so staff do not have to manually ring through a list.
DentalFlow can run as a web app on a receptionist's desktop or laptop and sit alongside the existing practice-management system. It does not require the original treatment type to be preserved. The key question is: what clinically appropriate appointment can use the remaining chair time safely and profitably?
Match a released slot to patients needing compatible treatment before the appointment starts.
When a patient fails to arrive, calculate the remaining usable time and immediately search for shorter appointments that can still fit.
A lost 60-minute root-canal slot can become a 20-minute examination, 30-minute emergency or other suitable treatment if the clinician and time window allow.
The original appointment occupies 60 minutes.
DentalFlow detects that roughly 50 minutes of chair time remain.
The system determines, for example, that a 20-minute examination could start at 15:30 and still finish before 16:00.
Patients suitable for a 20–30 minute appointment receive: “Can you arrive by 3:30pm?”
The replacement appointment is booked and competing offers close.
Only treatments whose booked duration fits inside the remaining chair window are considered.
Match only appointment types that the available dentist, therapist or hygienist can undertake.
Use a realistic latest-arrival time, patient travel estimate and short-notice availability before sending an offer.
Configurable policy can prioritise emergency need, waiting time, clinical priority or commercial value without making clinical eligibility decisions.
For very short windows, contact several suitable patients at once and lock the first valid acceptance.
Record trigger time, candidate selection, offers, responses and recovered chair minutes for reporting.
Monthly SaaS licence with a simple receptionist dashboard and configurable recovery rules.
Central administration, practice-level permissions and reporting across multiple clinics.
API/integration model for larger providers that want DentalFlow connected to existing patient and appointment systems.
A controlled pilot can measure appointments recovered, chair minutes saved, response time and estimated revenue/capacity value.
Open DentalFlow Demo