RecoveryFlow is designed to complement existing NHS appointment infrastructure. When capacity becomes available unexpectedly, it can identify suitable waiting patients, assess whether they can realistically attend, coordinate contact and return a confirmed result to the source system — without creating a replacement patient database.
Existing patient portals and booking systems can expose cancellations, but the difficult short-notice cases still require fast decisions: who is clinically appropriate, who can physically arrive in time, whether transport is a dependency, how they should be contacted, and who gets the slot when several people respond.
A slot becoming free hours before a clinic leaves little time for staff to manually work down a waiting list.
A patient can be clinically suitable but practically unable to reach the hospital before the appointment starts.
Repeated telephone calls, voicemail, re-checking and rebooking consume staff time while the clinical capacity remains at risk.
A cancellation or released slot arrives from the source booking/PAS/EPR workflow.
The NHS source supplies candidates already suitable for that appointment plus only the operational attributes required.
RecoveryFlow evaluates timing, travel feasibility, short-notice preference and existing transport dependencies.
Appropriate patients are contacted using the configured digital or voice strategy with timed acceptance windows.
The first valid acceptance locks the offer, competing offers close and the result is returned to the source workflow.
RecoveryFlow's pilot model is intentionally narrow. The Trust provides its own baseline cancellation and refill figures. The pilot then records exactly which additional slots RecoveryFlow recovered and how long each recovery took.
Where the NHS source indicates that a patient already requires non-emergency patient transport, RecoveryFlow can consult a transport-feasibility service before making a last-minute offer. This is intended to complement — not replace — existing transport eligibility decisions and commissioned providers.
That creates the foundation for a future Vermalio TransportFlow module: appointment capacity and transport capacity can be coordinated in the same recovery transaction.
RecoveryFlow is not intended to own the waiting list or replicate medical records.
Matching can be built around source-issued patient tokens and narrowly defined attributes required for the recovery event.
Offers, responses, locking, escalation and completion are recorded so operational claims can be verified.
The current demonstration uses synthetic data only and is intended for product validation and NHS discussion.